In accordance with relevant legal regulations, you can return your products without any reason within 10 days after receiving them.

The returned product must be unused, undamaged, with its packaging intact, and if it comes with any accessories or gifts, they should be returned in full without any missing items. The product must be in a condition that allows for resale. There are no returns for our products that are on sale and/or part of a promotion. Only exchanges due to size, etc., are processed. When returning a product, it is mandatory to send it along with the invoice issued in your name - the return or exchange of products without an accompanying invoice will not be processed. Once the return process is initiated under the conditions mentioned above and the product reaches us, the eligibility of the return will be checked. For returns found to be compliant, the refund process will be carried out within 2 business days, adhering to the original payment method. For payments made by credit card, the amount will be reflected in your account within 1-10 days depending on your bank.

For returns and exchanges due to a defect in the product, the conditions of the relevant legal regulations apply. After examining the product, we will inform you about the matter. When your orders are delivered, please open the package in the presence of the courier and check for any damage. If there is damage, do not accept the product and ask the courier to prepare a report.

Return and Exchange Address: en.makinaelemanlari.com – GLOBAL POZİTİF TEKNOLOJİLER SAN.VE DIŞ TİC. AŞ. Adnan Kahveci Mh. Avrupa Cd. Kubist Istanbul Park Residance No:108/187 Beylikdüzü/İSTANBUL/Türkiye

Advantages of Returns and Exchanges: For all your returns and exchanges, if you send them via our contracted courier company ( *** COURIER NAME *** ), you can send them as sender pays. Please note that there are no returns for our discounted products.